Operations

Wow — it’s been a busy first half of the year. Blink and you missed Q1, which was basically a whirlwind of moving boxes and brand new logos.

We officially launched the rebrand in early April, and then Q2 came in hot with a backlog of projects screaming for attention.

And because we can’t just do one thing at a time (where’s the fun in that?), the Rebrand Project gave us the perfect excuse to clean up the poor, neglected IPS templates.

Every department had to muck in (Marketing / Case Teams / Finance / Facilities / IT / Salesforce / Operations) so thank you everybody!!!! Massive shout-out to the Support team, who managed to tackle the template chaos and get through the MVL busy period.

Here’s a quick peek at what we’ve been working on (or still ongoing):

• Deployment of the Settlement Tool
• Review and overhaul of the SARs process
• New closure process for Corporate Solutions, including updates to closure and progress report wording
• Implementation of a new Complaints procedure and logging system
• Rollout of a Virtual Meeting process
• Ongoing enhancements within the Administration department

• The focus on Corporate Solutions’ systems for the past 18 months is now yielding results and the results are finally in:
• Jan–May 2024: £1.1 million in settlements 💸
• Jan–May 2025: £2.5 million (!!) 🤯
• In-house recoveries have jumped from 20% to 55%

🏁 Final Thoughts

As always (yes, I say it every year), we’re not done yet. But I’m incredibly lucky to be surrounded by such a smart, hardworking bunch of people. Onwards and upwards 🚀